Tag: customer service

Curating Your Business Blog

A few weeks ago I was featured in a video for the American Small Business Institute here in Austin, Texas. During this interview, I had an amazing opportunity to speak with the vice chancellor of the Wizard Academy, Daniel Whittington, about creating blog content rapidly.

Get Your Customers Talking About You

The goal of every business should be to get their customers talking. I mean specifically talking about your business. You want your customers to share their experience with their friends, family, and other people around them. Not to mention, sharing their experiences on websites like Yelp and Angie’s List. The […]

The Give And Take Of Customer Loyalty!

If you ask any business owner who the ideal customer is, they will all tell you a loyal one. You know, the customer who continually purchase from a company over time. These customers are what I like to call relational customers. To truly gain a customer’s loyalty, you must relate […]

Customer Experience Is Business Gold

Have you ever heard the phrase “the customer is always right?” Well, when it comes to the customer experience, that statement is quite true. The customer’s perspective is their experience. That experience can easily make or break a business in the customer’s eyes. Some business owners would disagree, I mean […]

Marketing Trick Lands Business Months of Photo Content & Customers For Life

“Abracadabra! All of your problems have been solved!” Don’t we all wish marketing was that easy? I know most business owners do! In fact, there is a very common misconception about marketing that is derived from our society’s need for instant gratification. This misconception is that marketing is like a […]

The Power Of Giving Back To Your Business’ Community

“Give a little, get a lot,” is a saying that I grew up on. It’s engrained in who I am as a person, as well as business owner. What does it really mean tho, that we should only give a little and expect more in return? Not at all, I […]

How Blogging Can Increase Your Business Success!

Blogging is an incredibly powerful marketing tool for any business aiming at increasing their exposure and SEO results. Here is a quick 5 minute webinar that I did through Cranberry.com to teach business owners about how blogging can help their business grow and increase awareness among their target market. For more information […]

Business Secrets To Myers-Briggs And Customer Service

Myers-Briggs is a very powerful tool for any business to ensure that their customers enjoy the best possible service they can provide. Here is a quick 5 minute webinar that I did through Cranberry.com to teach business owners about how Myers-Briggs Type Assessment and training their staff to interact with customers in […]

How Myers Briggs Highlights The Importance of Customer Service in Retail!

Myers Briggs is a personality type assessment that businesses like Disney and General Motors have used for decades with their employees. Myers Briggs was created by a mother daughter duo, Isabel Myers and Katherine Briggs, who developed the assessment based off of Karl Jung’s psychology. What makes Myers Briggs so […]

The Anatomy Of A Great Blog Post!

The bold, crisp scent of coffee fills her office as the sun starts to peak over the Texas hill country horizon. As the sunlight fills the room, Suzy finds herself taking a seat at her neatly organized desk, with everything was in place and ready for her to be as productive as […]