Category: Customer Service

The Give And Take Of Customer Loyalty!

If you ask any business owner who the ideal customer is, they will all tell you a loyal one. You know, the customer who continually purchase from a company over time. These customers are what I like to call relational customers. To truly gain a customer’s loyalty, you must relate with them and ultimately build…
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April 13, 2016 0

Customer Experience Is Business Gold

Have you ever heard the phrase “the customer is always right?” Well, when it comes to the customer experience, that statement is quite true. The customer’s perspective is their experience. That experience can easily make or break a business in the customer’s eyes. Some business owners would disagree, I mean it’s just one customer… right?…
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April 7, 2016 0

Building Business Culture & Cohesion

Anyone who has ever been part of a close-knit, work team understands the benefit of both culture and cohesion. Your team relies on you, just as you rely on them. This means that the higher level each individual performs at, the higher level the team will perform at as a whole. How do you strengthen…
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March 16, 2016 0

Marketing Trick Lands Business Months of Photo Content & Customers For Life

“Abracadabra! All of your problems have been solved!” Don’t we all wish marketing was that easy? I know most business owners do! In fact, there is a very common misconception about marketing that is derived from our society’s need for instant gratification. This misconception is that marketing is like a gum ball dispenser, the more…
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October 20, 2015 0

The Power Of Giving Back To Your Business’ Community

“Give a little, get a lot,” is a saying that I grew up on. It’s engrained in who I am as a person, as well as business owner. What does it really mean tho, that we should only give a little and expect more in return? Not at all, I actually interpret it as almost…
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September 17, 2015 0

Business Secrets To Myers-Briggs And Customer Service

Myers-Briggs is a very powerful tool for any business to ensure that their customers enjoy the best possible service they can provide. Here is a quick 5 minute webinar that I did through Cranberry.com to teach business owners about how Myers-Briggs Type Assessment and training their staff to interact with customers in their preferred ways of communication.…
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June 25, 2015 0

How Myers Briggs Highlights The Importance of Customer Service in Retail!

Myers Briggs is a personality type assessment that businesses like Disney and General Motors have used for decades with their employees. Myers Briggs was created by a mother daughter duo, Isabel Myers and Katherine Briggs, who developed the assessment based off of Karl Jung’s psychology. What makes Myers Briggs so incredible is all of the…
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June 18, 2015 0

Why Is Customer Service So Important?

Customer service is the most important part of marketing in my opinion, because there is no stronger testament about your company than how you treat your customers. There are two types of customers, loyal relational customers and transaction customers chasing prices. Most businesses aim for the relational customer, who will continue to buy from them…
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March 25, 2015 0

Give A Little, Get A Lot!

Everyone wants to be a desired brand, they want people to buy their services or products. Then they wanted them to continually buying from them! Isn’t that usually the plan for most small businesses? I would surely hope so. Most companies have that desire, but do they remember to give a little? Before you get all…
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January 1, 2015 0